If you have lost your key or your card, you must inform us immediately so that access to your safe deposit locker can be blocked while replacements are issued. You are issued with two identical keys at the time you open your account with us. We do not hold a key to your locker. If you have lost one key the other spare key will still open your locker. However, if both keys are lost then the lock will need to be broken for you to gain access. You will need to make an appointment with us so we can arrange for our engineer to drill open the locker and fit a new lock in your presence. This service will incur a charge of £246. All principal account holders will need to be present during this appointment. If you have lost the Biometric Photo ID card then a new one will need to be issued to you. Please contact our office for this. This service will incur a charge of £15.